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Comet Pricing Plans Announcement

· 4 min read

Hello,

Today we are announcing new pricing plans. Comet has always been a flexible platform, and we want to make it easier for you to build out the backup environment that’s best for your business.

The Comet community is at the heart of everything we do. We’re committed to our mission of helping MSPs provide great backup services. We recognize that different partners have different needs. With that in mind, we have designed plans that fit various use cases and allow businesses to scale and grow.

We’re introducing five different tiers, with options to suit a variety of deployments. Plans are based on configuration and usage of management consoles, devices, and boosters. Only pay for what you use, with no hidden fees.

What this means for you?

  • You can choose your pricing plan in the billing section of the account dashboard here.
  • If you need help selecting a plan, feel free to reach out to our team and we’d be happy to discuss your specific business requirements.
  • If you want to migrate from Self-Hosted to Comet-Hosted, you can use our new migration tool with these step-by-step instructions. Or you can raise a support ticket for assistance with the process.

Our team is here to help if you have questions or need assistance selecting the best plan for your business. Get in touch with us at partners@cometbackup.com.

Thanks for being on this journey with us.

Thank you,
Josh

Josh Flores
General Manager
Comet Backup

FAQs:

What are the differences between the pricing plans?

The pricing plans are based on configuration and usage of management console licenses, devices, and boosters. These plans are designed to be flexible for different use cases and backup environments. You can read about the plans in more detail and compare them here.

I’m a Comet-Hosted customer, how does this change affect me?

Our Professional plan is designed for most Comet-Hosted customers. On this plan there are no changes to your monthly costs or features.

If you use both Comet-Hosted and Self-Hosted, the Advanced plan is best suited to your needs. Check out this detailed comparison chart to learn more.

I’m a Self-Hosted customer, how does this change affect me?

Our Starter, Growth and Advanced plans are all designed for Self-Hosted customers. Check out this detailed comparison chart to learn more.

Can I change my plan later?

Yes, you can upgrade your plan in the billing section of your account at any time. If you want to downgrade your plan, please contact our team partners@cometbackup.com for assistance.

Can I migrate from Self-Hosted to Comet-Hosted?

Yes, the migration tool is ready. The migration process will likely take about 10-20 minutes, with little to no interruption to your customers and services. You can either run the migration yourself with these step-by-step instructions. Or you can raise a support ticket for assistance with the process.

What happens if I don’t select a plan?

If you haven’t selected a plan, one of our account managers will review your account and move you onto the plan that best aligns with your usage. If you’d like to change your plan after that, you can upgrade your plan in the billing section of your account at any time. If you want to downgrade your plan, please contact our team partners@cometbackup.com for assistance.

What is the difference between Comet-Hosted (cloud-hosted) and Self-Hosted?

Comet-Hosted is automatically configured and is cloud-hosted, with no system requirements, and has fully managed quarterly updates, so it is easy to maintain.

Self-Hosted is our more customizable option. It can be hosted anywhere including on-prem or in the cloud, which makes it more flexible in complying with regulatory requirements.