Written by Michelle Wong - Marketing Specialist
We sat down for a chat with Alex Robinson from our Sales Team. Alex has been with the company since October 2023. This piece has been lightly edited for length and clarity.
Where do you see Comet making a difference?
The biggest difference that we're making for people is that we substantially streamline the data protection process for organizations, making it easier for people to set up and run backups.
A lot of people I talk to on calls say that their current backup systems have multiple disparate components or they are using several different backup systems to meet all their needs.
With Comet, you have a management console that has the flexibility to do whatever you want from within it. I’ve gotten feedback from people saying that with Comet they can consolidate all their backups into a single platform, and that it is simple to use.
What can an IT professional expect when they book a call with you?
I walk prospective customers through a high level overview of the product. I like to focus on understanding their backup requirements and how Comet can meet those requirements. Then I go over how our pricing works.
Often people are coming from other vendors who have more complicated licensing models. I find people are frequently pleasantly surprised that a conversation about Comet’s pricing plans only takes five minutes.
What if they need help getting started?
If they don’t have a free trial set up yet, I’ll help them get that going. Or if they’re ready to begin testing or deployment, I can book them in with our onboarding or technical team.
The goal is always for an MSP or an IT team to be up and running backups as quickly as possible to see how easy the product is to work with.
What do you enjoy about sales?
Basically, I'm solving a problem for someone or meeting a need that someone has for their business. I really enjoy helping people work through that.
Because my background is in account management and customer success (I actually managed a camera store for many years), cultivating a long term relationship is very important to me. So that’s always how I approach talking to potential partners.
What happens if Comet Backup isn’t the right solution for the problem they’re trying to solve?
I’m always up front and honest with customers and will tell them, “I don’t think Comet is the right fit for you.” I'm not trying to push people into buying something they don't need. I would rather they find the right solution for what they’re trying to achieve.
Why are you proud to represent Comet?
I wanted to be sure I was working for a company that’s actually constantly improving the product for customers and innovating and truly adding value when we release updates to the software. Comet is actively building the product and pushing it forward, which is really important to me.
Do you have any top backup tips?
#1 Run your backups regularly. And verify that your backups are configured correctly and are working as intended. Everyone talks about having backups, but the key is – are you checking the reporting around your backups on a regular basis? Have you configured the backup reports and are you actually following up on them?
#2 Are you doing test restores on things occasionally, and verifying the data is there? Don’t just set it and forget it. Set it and actively monitor your backups.
#3 Familiarize yourself with the recovery process. Because when you need to do a recovery, you almost always need to do it in a hurry. Make sure you know how to do it, how long it's going to take, and what's involved in the recovery process.
What's your favorite thing about working at Comet?
I love that the Comet team actually listens to the feedback we get from customers and prospects. So many companies claim to do that, but in reality they don’t. Comet is very open to listening and then the dev team prioritizes improving that functionality and building new features people would like to see in the software.
I appreciate the open channels of communication throughout the company. There aren’t any layers of bureaucracy, so to speak. You can talk to anyone about anything. And they will really take that customer feedback to heart.
How would you describe the team culture at Comet?
My favorite thing about working here is definitely how collaborative the team is, and that you can ask anyone for help. Especially when you're coming into a technical product like Comet, although I’ve previously worked in software and tech for a long time, there’s always a learning curve involved with learning about products in a new industry. So it’s been really helpful that everyone, including the dev teams and support team, are willing to help out with the technical learning curve.
Were there certain things that attracted you to work at Comet?
I was actively looking for a role that wasn't a nine-to-five job, something with more flexibility. When I saw the hours were early, that had huge appeal. I like to start early and finish early so I can do school pickup and spend time with my family.
What are some of your other interests or hobbies outside of work?
Most of my time is taken up with my family and kids, and the farm animals. I've got sheep, a miniature horse, ducks, chickens, turkeys, geese, and a dog. So that takes up most of my time outside of work.
